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conflict management training informationConflict Management:
Duration - 6 hours
Assessment - multiple choice exam
Includes,
Unit 1,
- Recognising conflict- Recognising escalation- Human reaction during conflict- Communication- Resolving conflict- Learning from conflictUnit 2,
- Role play
This course is well suited to anyone who works in a front line position where they can come
into contact with aggressive people. A certificate of attendance is awarded at the end of the
course.
cost £59
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